سياسة الاستبدال والاسترجاع

Return and Exchange Policy At Qayqab, we are keen on customer satisfaction and providing a reliable shopping experience, so we have a clear and simple return and exchange policy to ensure your experience with us is comfortable and satisfactory. 1. Damaged or defective products: If you receive a piece with damage or a manufacturing defect, you can request an exchange or return. The issue must be reported within 48 hours of receipt with a photo showing the defect via customer service on WhatsApp. 2. Shipping costs: If the order is returned by the shipping company due to customer absence or incorrect data entry, the customer bears the full shipping costs plus any additional costs resulting from the return process. 3. Size differences: Since our products are handmade, slight differences in dimensions up to 5 cm may occur, and this is normal in handmade manufacturing and not considered a defect. 4. Canceling the order after shipping: If the customer wishes to cancel or exchange the order after it has been shipped, shipping fees and any additional expenses will be deducted from the refunded amount. (This excludes cases of delayed delivery or damaged products). 5. Refunds: Refunds are processed within 48 hours of receiving the returned product. 6. Cancellation period: You can cancel the order within 24 hours of confirmation without any additional fees. 7. Special orders: Orders made according to specific sizes or specifications cannot be returned. 8. Replacing the damaged product: When replacing a damaged product with a new one, a refund cannot be requested afterward, and the store is not responsible for any subsequent damage to the same product. For any inquiries or additional support, we are happy to communicate with you via: • WhatsApp: